The
following section answers many
of the most common questions
people have about our products: |
Q: I
seem to be taking my breaks
but the ErgoMeter does not
go down. What am I
doing wrong?
A: Often, users'
perceptions of their time on
the computer differ from the
actual activity they're
engaged in on the computer.
This is both normal and
expected. Careful
review of ergonomic data log
files, over the past decade,
has shown without exception
that whenever a user 'felt'
they were taking a break but
were not credited with the
break in the ergonomic tool
that, in fact, they were
still mousing or lightly
keying. Try to either
completely take a brief
break for your own benefit
next time. If you feel
you're being alerted too
frequently, then you can
easily change the
sensitivity of the ergonomic
tool to meet your
expectations.
|
Q: Will
ErgoEnterprise slow my
system down?
A: No.
The keystroke and mouse
monitor are very fast. You
will not notice a
performance change as long
as the machine meets the
minimum requirements.
|
Q: Can I
ignore alerts?
A:
Normally, you can easily
dismiss alerts unless you
configure them to be
mandatory. It is your
choice. Naturally, we
recommend taking the breaks.
|
Q: What
if I am very busy while an
alert is triggered?
A:
Unless the system has been
configured for mandatory
breaks you can continue
working as usual.
|
Q: Does
ErgoEnterprise require a lot
of memory?
A: No,
ErgoEnterprise typically has
two modules loaded and
together use around 7MB of
memory. CPU and bandwidth
usage is also very low.
|
Q: Can I
get a discount?
A:
You can contact
sales@magnitude.com for
more information about
ErgoEnterprise pricing and
volume discounts.
|
Q: Won't
the program think I am
typing if I just leave a
book on the keyboard?
A: No.
ErgoEnterprise only counts
UP keystrokes. Repeat keys
don't count.
|
Q: Do
ALT, CONTROL, and SHIFT keys
count?
A: Yes.
|
Q: I use
a trackball or touchpad. Is
this counted under mouse
monitoring?
A: Yes.
|
Q: I only
have Tendonitis. Do I need
to worry?
A: Yes.
Tendonitis is usually the
first step towards Carpal
Tunnel Syndrome and other
more serious RSI problems.
Discuss it with your doctor.
|
Q: Why
does ErgoEnterprise track
mouse and keyboard activity
separately?
A:
Because they stress
different parts of the hand
and wrist. In fact,
switching between periods of
mouse activity and keyboard
activity is not a repetitive
stress pattern.
|
Q: Is
ErgoEnterprise customizable?
A:
Yes, many aspects of the
ErgoEnterprise system can
and are tailored to our
individual customers needs.
From branding and logos to
proprietary ergonomic
content. Magnitude can help
you in developing a system
specific to your needs..
|
Q: What
if I don't use a standard
keyboard. Will
ErgoEnterprise work?
A: Yes,
as long as it is a Windows
compliant keyboard.
|
Q: What
platforms are supported?
A: All
Windows platforms from
Windows 98/NT/2000/ME/XP.
|
Q: What
about DOS programs?
A:
Keystrokes entered into DOS
programs are counted under
Windows NT/2000/ME/XP
|
Q: Are
Macintosh and UNIX versions
coming?
A Yes.
|
Q: Is it
true that ErgoEnterprise was
co-written by a Carpal
Tunnel Syndrome sufferer?
A: Yes. In
fact his CTS inspired the
program.
|
Q: Do
hunt-and-peck typists get
RSI?
A: Yes.
Studies have shown that
although hunt-and-peck
typists use only their
strongest fingers, they
frequently develop
repetitive stress problems
|
Q: Can
more than 1 person use the
software if two people share
a computer?
A: Yes, as long
as both people have a valid
license and are entered into
the user database.
|
Q: When I
first install what should my
settings be?
A: Almost all
clients start with the
default settings which are
based on best practices and
NIOSH recommendations.
|
Q: What
happens if I get a new
computer what should I do?
A: Most clients
use the products throughout
their organizations so your
new computer should already
have ErgoEnterprise. If not,
call your manager or IT
group.
|
Q: Can I
select more than one
exercise at a time?
A: A single
exercise is offered to start
which should occupy the
brief microbreak suggested.
After that, the user can
select any number of
additional exercises based
on body part, with the click
of the mouse.
|
Q: My
doctor says I should not do
certain exercises.
What should I do?
A: Any of the exercises
can easily be removed from
display.
|
Q: (A
safety Manager) Can I
eliminate certain exercises
from coming up?
A: See last
question's answer.
|
Q: How
often will the exercises be
replaced?
A: Several sets of
exercises exist and more are
planned for the future.
|
Q: How
does the patented algorithm
work, is it a keystroke
counter?
A: There are inferior
ergonomic software products
on the market today - but
they don’t interact with you
and truly evaluate the work
you are doing with your
computer -- which is why
Magnitude is the only
solution that’s been proven
to improve productivity and
fights the risk factors for
RSI. Why should this be
important to you?
Every other ergonomic
software package on the
market is a one -
dimensional, 1st or 2nd
generation monitors, using
key counters or timers. They
tell you how much you’ve
done but not how long it
took you to do it. The
technology started with a
simple 1st generation
keystroke counter and was
followed by the 2nd
generation “egg timer”
solution. But Magnitude’s
solution stands alone as the
only solution where rest is
measured against work in
real time - making it the
only 3rd generation software
technology on the market
today.
|
Q: What
is the exact nature of your
software, is it an automatic
pop up window that is timed
to go off every so often?
A: See prior question
and answer.
|
Q: What
type of Training does your
software provide?
A: ErgoEnterprise
provides the only proven and
known methodology for
training people how to pace
themselves on the computer.
This results in a long term
behavior modification that
users take with them for
life. This along with
customizable reference
material and web based
learning modules reinforces
and educates at the same
time
|
Q: How
do I perform worksite
evaluations with
ErgoEnterprise software?
A: Many tools are
available for performing
worksite evaluations with
ErgoEnterprise. From posture
assessments utilizing the
RULA method, customizable
surveys and analysis
capabilities of the
ErgoAnalyzer. |
